Empowering the Field Service Worker
ServiceNet provides the link between customer service systems and a mobile field force. It delivers real time views of workflow, seamless data exchange as well as the tools to create configure and control the field application on the mobile worker’s handheld device.
Communications are handled via ServiceNet, typically over a GPRS wireless network, enabling the receipt of job instructions, work schedules, including reactive work and real-time updates. An optional scheduling and resource management module automates dispatch with the facility for customer appointment booking.
ServiceNet is available as a managed SaaS (software as a service) application or for installation on a customer’s own premises.
Empowering the Logistics Worker
The 20/20 Mobility Suite is a complete mobile logistics solution that enhances customer service, increases workforce productivity, and controls costs - providing an exceptional return on investment.
AirVersent offers 20/20 Mobility to seamlessly integrate into your back office operations with wireless, handheld, mobile computing to help you manage your customer service needs, reduce paperwork, monitor driver and vehicle productivity, and improve your communications.
Case Studies
ServiceNet brings you proven field force automation, as a managed subscription service, for a low monthly cost per engineer. Whatever your company’s size you too can have all the benefits of real-time field force management, without the usual investment in infrastructure and licence fees.
You can even try ServiceNet entirely risk free. ServiceNet works using GPRS communications over any wireless network, as a forms application on a selection of Windows Mobile PDAs. All service work is delivered automatically to the fi eld, using push technology with immediate confirmation of delivery.
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